Youtube Exercise » English Grammar Homework

English for Hotel and Tourism: "Checking into a hotel" | FREE Course (link in description)

LinguaTV.com

7.3M views 16 years ago

When you check into a hotel, what information do you usually need to give at the front desk?
What problems can happen with a hotel reservation, and how can staff fix them?
What hotel amenities (for example, gym or pool) are important to you when you travel?

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1. What does the guest say he has reserved?

2. What problem does the staff member mention about the reservation?

3. What solution does the staff member offer at no extra charge?

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1. What does the staff member give the guest for the wireless internet?

2. How did the guest get to the hotel from the airport?

3. Why is the guest visiting the city?

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1. What room number is the guest given?

2. What should the guest do when leaving the elevator on the sixth floor?

3. Who will bring the suitcase up?

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1. What is the main purpose of this conversation?

2. Why does the hotel upgrade the guest to a business suite?

3. Which item is required to complete the check-in process in the video?

Discuss the ideas from this video

English for Hotel and Tourism: "Checking into a hotel" | FREE Course (link in description)

If a hotel cannot find your booking, what would you say or show to solve the problem politely?
Would you accept an upgrade if your room type was not available? Why or why not?
Which amenities do you actually use when you stay in a hotel, and which ones do you never use?
Is it better to book directly with a hotel or through a reservation service? What are the advantages and disadvantages?