Youtube Exercise » English Grammar Homework

Basic English for Restaurant Workers | Learn Key Phrases & Polite Expressions #englishlearning

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935 views 1 year ago

Warm-up Questions

What kinds of restaurant workers do you think this video is for (for example: café, fast food, restaurant)?
What “key phrases” do you hope to learn for speaking to customers in English?
Why is it important to use polite expressions when you work in a restaurant?

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Start With: Word Definition

Order: Alphabetical Random

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Basic English for Restaurant Workers | Learn Key Phrases & Polite Expressions #englishlearning

Introduction: purpose of the lesson + why English matters (00:00 – 01:32)

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1. What does the speaker say you will learn in this video?

How to cook popular dishes
How to greet, take an order, and be polite in English
How to manage a restaurant business

2. Why does the speaker say English is important in a restaurant?

Because English is easier than other languages
Because tourists often speak English and may ask questions
Because all menus must be written in English

3. According to the speaker, what can happen when guests feel welcome?

They will always leave a big tip
They will order only drinks
They will come back to the restaurant

Basic English for Restaurant Workers | Learn Key Phrases & Polite Expressions #englishlearning

Greeting customers, giving the menu, and taking orders (01:32 – 03:10)

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1. Which phrase is used to greet a customer and offer help?

What do you want now?
How can I help you?
Pay first, please.

2. What is the example ‘special today’?

grilled chicken
fried rice
tomato soup

3. In the example conversation, what does the server ask after the customer orders pizza and orange juice?

Can you pay now?
Would you like a starter?
Do you want to change your order?

Basic English for Restaurant Workers | Learn Key Phrases & Polite Expressions #englishlearning

Questions, dietary needs, politeness, after the meal, goodbye, and recap (03:10 – 06:02)

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1. Which question is used to check if a customer has food allergies?

Do you have any allergies?
Would you like a bag?
Do you like this music?

2. What does the speaker suggest you say if you are not sure about dietary needs?

You must choose something else.
It is definitely glutenfree.
I will check with the kitchen.

3. After the meal, what two payment methods does the speaker mention?

cash or card
card or coupon
cash or gift

Basic English for Restaurant Workers | Learn Key Phrases & Polite Expressions #englishlearning

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1. What is the main goal of the video?

To teach grammar rules for writing menus
To teach restaurant workers basic English phrases for customer service
To teach customers how to order food

2. Which area is taught as an important part of good service in English?

Using difficult vocabulary to sound professional
Speaking as fast as possible
Using polite words like please and thank you

3. What does the speaker encourage learners to do to improve?

Practice every day and repeat the phrases
Only study new words, not sentences
Stop using simple phrases quickly

Discussion Questions

Discuss the ideas from this video

Basic English for Restaurant Workers | Learn Key Phrases & Polite Expressions #englishlearning

Which three phrases from the video are the most useful for your job (or a job you want)? Why?
What polite words do you use in your language at work? Which English polite words are similar?
How would you answer a customer who asks: “Is this dish spicy?” or “Do you have this without meat?”
What could you say to end the service in a friendly way and make a good impression?