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B1-B2

Business English B1 – B2: Participating in meetings 1

Elena Adamova

795K views 13 years ago

Warm-up Questions

What kinds of meetings do you participate in at work or school?
When sales figures go down, what are some possible reasons?
What phrases do you use to give someone the floor in a meeting?

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Business English B1 – B2: Participating in meetings 1

The meeting begins: problem and agenda (00:00 – 01:16)

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1. Why has the meeting been called?

To decide on staff training plans
To announce a merger with a competitor
Because sales figures for the region are down
To discuss a new advertising campaign

2. Who is asked to talk the group through the figures first?

Anna
Maya
David
Marcus

3. What is mentioned as one possible cost-saving measure?

Redundancies
Opening a new office
Launching new products
Lowering prices immediately

Business English B1 – B2: Participating in meetings 1

Cost cutting vs. sales: early responses (01:16 – 02:02)

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1. What does the speaker say they also need to do besides thinking about cost cutting?

Change the company’s name
Expand into new countries
Stop the downturn in sales and regain market share
Increase the number of meetings

2. What does the sales and marketing director say about the products?

They are competitive
They are not competitive
They are too expensive compared with competitors
They are out of date and need replacing

3. What does the sales and marketing director offer to do next?

Call customers directly during the meeting
Cancel all discounts immediately
Talk them through current offers
Fire the sales team

Business English B1 – B2: Participating in meetings 1

Customer perspective and next steps (02:02 – 03:41)

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1. What customer trend is mentioned in the region?

A decrease in custom and more cancellations within 14 days
An increase in new long-term contracts
Customers asking for more premium products
A rise in complaints about delivery delays only

2. What does the customer services director suggest reviewing?

Factory safety rules
The company’s logo and website design
Only the finance department’s budget
Customer account procedures from first contact to after sales care

3. What task is given near the end of the meeting?

Prepare redundancies for the next month
Meet the competition to discuss pricing
Look for a market research company to work with
Write the customer survey questions immediately

Business English B1 – B2: Participating in meetings 1

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1. What is the main goal of the meeting?

To introduce new managers
To understand why sales are down and decide what to do
To plan a company party
To change the company’s industry

2. Which solution is most focused on understanding customers’ opinions?

Redundancies
Cost cutting
Hiring an external researcher for market research
Stopping all discounts

3. What meeting skill is shown several times in the video?

Interrupting to change the topic
Avoiding decisions completely
Handing over to another speaker and inviting comments
Telling jokes to reduce tension

Discussion Questions

Discuss the ideas from this video

Business English B1 – B2: Participating in meetings 1

In your opinion, what is the best first step when sales go down: cut costs or research customers? Why?
How can a chairperson stop interruptions and keep the meeting polite and productive?
Do you think hiring an external researcher is better than using a project team inside the company? Why?
What questions would you include in a customer survey to understand cancellations within 14 days?