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B1-B2

How miscommunication happens (and how to avoid it) – Katherine Hampsten

TED-Ed

3.5M views 10 years ago

Warm-up Questions

What kinds of situations can cause miscommunication?
Why do you think miscommunication happens even when people speak the same language?
What is one thing you do to avoid misunderstandings when you talk to others?

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Start With: Word Definition

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How miscommunication happens (and how to avoid it) – Katherine Hampsten

What miscommunication is and why it matters (00:00 – 01:00)

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1. What is the main issue described at the beginning of the talk?

Miscommunication between people
Forgetting important ideas
Learning a new language quickly

2. Which serious consequence is mentioned as an example of miscommunication?

Missing a train
Losing a phone
Crashing a multi-million dollar probe into Mars

3. What does the speaker say is the good news?

Miscommunication cannot be prevented
A basic understanding of communication can help prevent miscommunication
Communication is always simple

How miscommunication happens (and how to avoid it) – Katherine Hampsten

Models of communication and subjective lenses (01:00 – 03:12)

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1. What does the transmission model suggest about communication?

Communication only happens through writing
People always share thoughts perfectly
A message moves directly from one person to another

2. In the transactional model, communication is compared to what?

A game of catch
A race
A lecture

3. What is one thing that can distract someone and affect understanding?

More free time
A perfect memory
A growling stomach

How miscommunication happens (and how to avoid it) – Katherine Hampsten

Practices for better communication (03:12 – 04:33)

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1. What does the speaker say is NOT the same as active listening?

Passive hearing
Adjusting your message
Asking questions

2. Communication is described as what kind of street?

A one-way street
A two-way street
A dead-end street

3. What should you NOT assume about your perception?

That it is the objective truth
That it is influenced by culture
That it can change

How miscommunication happens (and how to avoid it) – Katherine Hampsten

Transcript will load here…

1. Why does miscommunication happen even when people speak the same language?

Because people always ignore feedback
Because words have only one meaning
Because people interpret messages through subjective lenses and perceptual filters

2. Which model best fits the idea that people create meaning together through feedback?

The silence model
The transmission model
The transactional model

3. Which strategy best supports better understanding in a conversation?

Assume your perception is correct
Take time to understand as you try to be understood
Speak faster so you can finish first

Discussion Questions

Discuss the ideas from this video

How miscommunication happens (and how to avoid it) – Katherine Hampsten

Describe a time you experienced miscommunication. What caused it: words, emotion, distractions, or different interpretations?
Which of the four practices (active listening, listening with eyes/ears/gut, taking time to understand, noticing perceptual filters) is hardest for you? Why?
How can “semantics” and “connotations” create problems in a workplace or classroom conversation?
What questions can you ask to learn how another person sees the problem (without starting an argument)?