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A Day In The Life Of A Hotel Receptionist | Learn English Through Story for BEGINNERS

English Speaking Course

166K views 2 years ago

Warm-up Questions

What do you think a hotel receptionist does in a normal day?
What questions do guests usually ask at a hotel?
What hotel services do you want when you travel (breakfast, pool, gym, spa)?

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Start With: Word Definition

Order: Alphabetical Random

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A Day In The Life Of A Hotel Receptionist | Learn English Through Story for BEGINNERS

Checking in and asking about hotel services (00:00 – 02:42)

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1. How many nights will the guests be staying?

Seven nights
Five nights
Three nights

2. What special request do they make for the room?

A room with a view of the beach
A room near the elevator
A room on the ground floor

3. When is breakfast served?

12:00 p.m. to 5:00 p.m.
6:00 a.m. to 10:00 p.m.
7:00 to 10:00 a.m.

A Day In The Life Of A Hotel Receptionist | Learn English Through Story for BEGINNERS

Room service, hotel information, and fixing a problem (02:42 – 07:00)

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1. What drinks does the guest order with the food?

Three lemonades
Two coffees
One orange juice

2. Where does the guest find the laundry bag and form?

In the dining area
In the closet
In the lobby

3. What problem is reported in room 208?

The Wi-Fi is weak
There are no towels
The tap leaked the whole night

A Day In The Life Of A Hotel Receptionist | Learn English Through Story for BEGINNERS

Canceling, booking, checking out, and learning tips (07:00 – 11:30)

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1. What is the reservation number used to cancel the booking?

5551234
12345
305

2. What type of room does the caller want to book?

A single room
A family suite
A double room

3. What complaint does the guest mention at checkout?

The staff was unfriendly
The Wi-Fi connection was quite weak
The breakfast had few choices

A Day In The Life Of A Hotel Receptionist | Learn English Through Story for BEGINNERS

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1. What should a receptionist ask for when a guest checks in?

The guest’s passport photo size
The guest’s favorite food
The guest’s ID

2. If a guest has a problem in the room (like a leak), what is a good first step?

Call maintenance to fix it as soon as possible
Ignore the guest until checkout
Tell the guest to fix it themselves

3. Why do hotels ask for feedback at checkout?

To stop guests from traveling
To improve the hotel and learn what guests liked or disliked
To change the guest’s room number

Discussion Questions

Discuss the ideas from this video

A Day In The Life Of A Hotel Receptionist | Learn English Through Story for BEGINNERS

When you check into a hotel, what information do you usually ask for (breakfast time, pool hours, Wi‑Fi)?
What would you say to the front desk if you wanted extra pillows and blankets?
If there is a problem in your room (for example, a leaking tap), how would you complain politely in English?
What kind of feedback would you give after staying at a hotel? What would make your stay “pleasant”?