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The 60 seconds that make or break a conversation | Chris Fenning | TEDxEindhoven

TEDx Talks

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Warm-up Questions

What kinds of conversations can be “make or break” in the first 60 seconds?
In your experience, what usually goes wrong at the beginning of a conversation?
What do you think makes a speaker clear and easy to follow?

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The 60 seconds that make or break a conversation | Chris Fenning | TEDxEindhoven

Why the first minute matters + Topic (T) (00:00 – 05:07)

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1. According to the speaker, poor communication costs businesses mainly through:

Lost productivity
More vacations taken by employees
More customer discounts
Higher advertising costs

2. In the TIP framework, what does the letter T stand for?

Task
Topic
Tone
Timing

3. In the story about changing a meeting, what was the main problem?

The speaker’s boss meant a different meeting than the speaker changed
The client refused to meet on Thursday
The email was sent to the wrong company
The meeting location was not included

The 60 seconds that make or break a conversation | Chris Fenning | TEDxEindhoven

Intent (I): Tell people what to do with your message (05:07 – 08:15)

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1. What is “selective attention” described as in the talk?

A technique for speaking faster
A process that filters incoming information and decides what is important
A method for reading body language
A system that remembers everything you hear

2. What does the speaker say happens when the intent isn’t clear?

People start writing notes immediately
People’s brains may decide the message is “Not important!” and stop listening
People become more curious and ask questions
People automatically agree with the speaker

3. In the story with a colleague, what did the speaker actually want?

To vent / get it off his chest
Advice on how to fix the problem
Help making a decision
To get a promotion

The 60 seconds that make or break a conversation | Chris Fenning | TEDxEindhoven

Point (P) + Putting it all together (TIP) (08:15 – 11:32)

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1. In TIP, what does P stand for?

Proof
Permission
Point
Plan

2. What phrase does the speaker use to describe giving the key message first?

Leave no stone unturned
Keep it in your back pocket
Put the bottom line up front
Read between the lines

3. Which three questions does the speaker say TIP answers?

Do you agree? Do you disagree? Do you understand?
Is this urgent? Is this expensive? Is this risky?
Who are you? Where are you from? What do you do?
What are you talking about? Why are you telling me this? And what is your point?

The 60 seconds that make or break a conversation | Chris Fenning | TEDxEindhoven

Transcript will load here…

1. What is the main goal of using Topic, Intent, and Point at the start of a work message?

To create clarity quickly and reduce confusion
To make the message longer but more detailed
To sound more formal and impressive
To avoid making any decisions

2. Which situation best matches an unclear INTENT?

You say, “I’d like you to decide by Friday”
You start by saying what the conversation is about
You give the headline first and details later
You explain a lot of information but never say what you want the listener to do

3. Which opening is most likely to follow the TIP structure?

“You know how things have been kind of weird lately…”
“Let me give you all the background first, then I’ll explain why I’m here.”
“Topic: July sales figures. I need your decision today. Point: we should cut the budget by 10%.”
“So, I was thinking yesterday and then I remembered…”

Discussion Questions

Discuss the ideas from this video

The 60 seconds that make or break a conversation | Chris Fenning | TEDxEindhoven

Think of a recent work or study conversation that went badly. Which part was missing: Topic, Intent, or Point?
Is it ever useful to be “long winded”? When (if ever) is it appropriate?
Choose one type of message you often send (email, chat, voice note). How could you rewrite your usual opening using TIP?
Do you prefer people to give the point first or the background first? Why?