Youtube Exercise » English Grammar Homework

A2-B1

English for Hotel and Tourism: "Checking into a hotel" | FREE Course (link in description)

LinguaTV.com

7.3M views 16 years ago

Warm-up Questions

When you check into a hotel, what information do you usually need to give at the front desk?
What problems can happen when you arrive at a hotel after you have made a reservation?
What hotel amenities are important to you when you travel for work or tourism?

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English for Hotel and Tourism: "Checking into a hotel" | FREE Course (link in description)

Arrival and reservation problem (00:00 – 01:05)

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1. What kind of room does the guest say he reserved?

A double room for one night
A single room for three nights
A business suite for three nights
An adjoined room for one night

2. Why can’t the front desk offer a normal single room?

The hotel is closed for renovations
All single rooms are taken (except an adjoined room)
The guest booked through a travel agent
The guest did not pay a deposit

3. How much extra does the upgrade cost the guest?

It costs the price difference
It is free (no extra charge)
It depends on the season
It costs a small fee

English for Hotel and Tourism: "Checking into a hotel" | FREE Course (link in description)

Internet, amenities, and check-in details (01:05 – 02:03)

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1. What does the front desk give the guest to use the wireless internet?

An access code and instructions
A free data plan
A special key card only
A new phone

2. How did the guest travel from the airport to the hotel?

By train
By rental car
By taxi
By bus

3. What form of ID does the guest show?

A passport
A driver’s license
A student ID
A company badge

English for Hotel and Tourism: "Checking into a hotel" | FREE Course (link in description)

Room directions and finishing check-in (02:03 – 02:41)

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1. What room number is the guest assigned?

2. Where does the guest go after getting off the elevator?

Turn right; the room is the first door on the right
Turn right; the room is at the end of the corridor on the left
Turn left and go to the beginning of the corridor
Go straight; the room is next to the stairs

3. Who will bring the suitcase up to the room?

A travel agent
The bell boy
A taxi driver
The valet

English for Hotel and Tourism: "Checking into a hotel" | FREE Course (link in description)

Transcript will load here…

1. What is the main problem at the beginning of the check-in?

The elevator is broken
The guest refuses to fill out the form
The guest lost his ID
The hotel cannot find the booking record

2. Why does the hotel offer an upgrade to a business suite?

Because the guest arrives very late
Because the guest is a hotel employee
To apologize because the reserved room type isn’t available
Because the guest asks for a jacuzzi

3. What is one example of polite customer-service language used in the video?

“You must wait.”
“My pleasure.”
“That’s not my job.”
“Go find it yourself.”

Discussion Questions

Discuss the ideas from this video

English for Hotel and Tourism: "Checking into a hotel" | FREE Course (link in description)

If a hotel cannot find your booking, what would you say and what proof could you show?
Would you accept an adjoined room next to a family with children, or would you prefer an upgrade? Why?
Which amenities matter most to you in a hotel (Wi‑Fi, gym, pool, breakfast, etc.)? Explain.
What polite phrases from the video could you use when you travel (for example, when asking for help or information)?