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Hotel Check In - SNL

Hotel Check In – SNL

Saturday Night Live

11.8M views 9 years ago

Warm-up Questions

When you check in at a hotel, what information do staff usually ask for?
What kinds of services or “extras” do hotels often try to sell you?
What problems can happen at a hotel check-in?

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Start With: Word Definition

Order: Alphabetical Random

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Hotel Check In – SNL

Arrival and check-in begins (00:00 – 01:35)

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1. Why does the guest say he is grateful at the beginning?

Someone found his lost luggage.
Someone helped him get out of North Korea.
Someone helped him win money for a vacation.

2. What does the front desk staff ask for first to find the booking?

A credit card number
The last name on the reservation
The room number

3. Where does the guest say he is traveling in from?

Southwest Airlines
North Korea
Paris

Hotel Check In – SNL

Amenities, spa booking, and strict rules (01:35 – 03:09)

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1. What complimentary service does the reservation include?

A free room upgrade
A complimentary spa service
A free breakfast buffet

2. When is the hot stone massage scheduled for?

Tomorrow at 5:15 A.M.
Tonight at 9:05 P.M.
Tomorrow at 5:15 P.M.

3. Why can’t the guest cancel the massage appointment?

Only the government can cancel it.
The spa is closed tomorrow.
Cancellations must be made 24 hours in advance.

Hotel Check In – SNL

Directions, the map, and the final suggestion (03:09 – 04:27)

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1. What does the staff give the guest to help him find places in the hotel?

A discount coupon
A map of the property
A restaurant menu

2. How long until check-in starts, according to the staff?

In four hours
In forty minutes
In twenty-four hours

3. What does the staff suggest the guest do while waiting?

Go back to the airport
Wait quietly at the front desk
Go to the Stargazer Lounge

Hotel Check In – SNL

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1. What is the main comedic problem in this scene?

The guest tries to steal a hotel map.
The guest forgets his own name during check-in.
The hotel keeps pushing amenities when the guest only wants his room.

2. How does the guest generally feel during the check-in conversation?

Confused but cheerful
Relaxed and excited to explore the hotel
Increasingly frustrated and impatient

3. Which service is repeatedly mentioned as a highlight of the hotel?

The free parking garage
The Stargazer Lounge
The rooftop pool

Discussion Questions

Discuss the ideas from this video

Hotel Check In – SNL

Have you ever had a hotel (or store) employee try to sell you extra services? How did you respond?
What are polite ways to refuse offers in English without sounding angry?
Do you think strict policies like “24 hours in advance” are fair? Why or why not?
If you ran this hotel, what would you change about the check-in experience?

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