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BUSINESS PODCAST BEP 419 – English for Projects: Managing Conflict with Contractors 2 | Business…

BUSINESS PODCAST

249 views 6 months ago

Warm-up Questions

When you hear the phrase “managing conflict with contractors,” what kinds of problems do you think of?
In a project, what can cause disagreements about money, time, or what work is included?
What do you think “conflicting priorities” could look like in a software project?

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BUSINESS PODCAST BEP 419 – English for Projects: Managing Conflict with Contractors 2 | Business…

Lesson focus and why contractor conflicts happen (00:00 – 02:46)

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1. What is the lesson mainly going to focus on?

Marketing a new banking app to customers
Dealing with scope creep, cost disputes, and conflicting priorities
Teaching coding skills for building dashboards
Hiring new employees for a software company

2. According to the host, why do things usually go sideways with contractors?

Because contractors always break contracts
Because project managers avoid budgets
Because of one big mistake
Because of many small disagreements that pile up

3. What does the host ask listeners to identify at the end of the dialogue?

How to replace a senior developer
How to build a payment gateway module
Which programming language is best for banking apps
What solution is wanted to prevent further problems

BUSINESS PODCAST BEP 419 – English for Projects: Managing Conflict with Contractors 2 | Business…

Dialogue: scope, costs, resourcing, and a proposed solution (02:46 – 05:47)

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1. What does the subcontractor say was NOT in the original requirements?

Any fraud reporting at all
API fixes
A dashboard for the app
Real time fraud monitoring

2. What compromise is suggested about the added costs?

Remove all extra hours from the invoice
Pay now but increase the project scope later
Delay payment until the end of the project
Split the cost half and half and approve out-of-scope work in advance

3. What additional measure is requested to deal with delays and extras?

A new project manager from the client side
Penalties for any missed milestones and confirmation of the resourcing plan
Weekly marketing updates
A new design for the dashboard

BUSINESS PODCAST BEP 419 – English for Projects: Managing Conflict with Contractors 2 | Business…

Language focus, practice, and recap (05:47 – 22:43)

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1. What does the expression “a hard one to swallow” mean in this lesson?

Something difficult to accept
A feature that improves quality
A mistake that must be punished
Something easy to approve

2. In the guided practice, what is the disagreement about?

Whether the dashboard should be removed
Whether fraud reporting should be cancelled
Whether training is included
Whether API fixes should be delayed

3. In the final recap, what topics does the host say the lesson covered?

Recruiting subcontractors and onboarding them
Sales negotiations and customer support strategies
Writing code for a payment gateway module
Negotiating scope creep, managing cost disputes, and addressing resourcing

BUSINESS PODCAST BEP 419 – English for Projects: Managing Conflict with Contractors 2 | Business…

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1. In project work, what is “scope creep” most closely related to?

A client changing their payment method
A team reducing quality to meet a deadline
Work gradually being added beyond what was agreed
A company hiring too many contractors

2. What is one key reason to get approval for out-of-scope work before it is done?

To avoid writing anything down in a contract
To avoid surprises in invoices and expectations
To reduce the number of meetings to zero
To guarantee the subcontractor gets paid more

3. What is the best summary of “resourcing” in the episode?

Designing dashboards for mobile apps
Choosing which clients to work with
How a team allocates people and time to a project
Negotiating bank fees for payment gateways

Discussion Questions

Discuss the ideas from this video

BUSINESS PODCAST BEP 419 – English for Projects: Managing Conflict with Contractors 2 | Business…

What are polite but firm ways to respond when an invoice includes “surprising costs”?
In your experience, what should be written clearly in a contract to reduce scope creep?
When is it reasonable to “meet halfway” with a contractor, and when is it not?
What would a good resourcing plan include (people, timelines, communication, approvals, etc.)?