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Resolving Workplace Conflict

Resolving Workplace Conflict

LearnFree

246K views 7 years ago

Warm-up Questions

What kinds of workplace conflict can happen in a job?
What are some respectful ways to resolve conflict at work?
Who could help if two people cannot agree on a solution?

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Start With: Word Definition

Order: Alphabetical Random

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Resolving Workplace Conflict

Understanding the conflict and preparing to talk (00:00 – 00:52)

Transcript will load here…

1. What should you do before trying to resolve a conflict?

Write a long message explaining why you are right
Ignore the situation until it disappears
Ask a supervisor to decide immediately
Think about the conflict and both people’s feelings

2. Why is it best to talk in person?

It makes the other person feel embarrassed
It is faster than any other method
Phones and texts can be misinterpreted
It prevents the other person from speaking

3. What can angry or upset feelings cause in the meeting?

A shorter conversation
A better compromise
A more creative discussion
A higher chance of failure

Resolving Workplace Conflict

Stating needs, listening, and finding solutions (00:52 – 01:33)

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1. How should you state your needs during the conversation?

By placing blame on the other person
By making the other person feel guilty
By refusing to listen until they agree
By respectfully stating them without blame

2. What does the speaker suggest doing while the other person talks?

End the meeting quickly
Interrupt to correct them
Stay silent and think about your response only
Actively listen to them

3. If you cannot agree on a solution, what should you do?

Keep calm and bring in an unbiased third party
Stop speaking to the person forever
Send angry texts to prove your point
Quit immediately

Resolving Workplace Conflict

Staying calm and keeping an open mind (01:33 – 01:55)

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1. According to the speaker, conflict can be _____.

fun
impossible
stressful
always avoidable

2. What makes finding a solution easier?

Blaming the other person clearly
Avoiding the conversation
Keeping emotions in check and having an open mind
Winning the argument in front of others

Resolving Workplace Conflict

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1. What is the main purpose of the video?

To show how to avoid talking to coworkers
To give steps for resolving workplace conflict respectfully
To teach how to write professional text messages
To explain why workplace conflict is always harmful

2. Which approach matches the speaker’s advice?

Focus on blame so the other person admits they are wrong
Only communicate by text to keep distance
Try to understand the other person’s point of view
Raise your voice to show you are serious

3. When is it appropriate to involve someone else (like a supervisor)?

Before you discuss the issue at all
As soon as you feel slightly annoyed
Only after you have tried and still cannot agree
Never, because it always makes things worse

Discussion Questions

Discuss the ideas from this video

Resolving Workplace Conflict

Why can texts or phone calls lead to misunderstandings during a conflict?
What are some respectful phrases you can use to state your needs without blaming?
When would a compromise be a good solution, and when might it not work?
Have you ever had to involve a third party to solve a problem? What happened?

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